Quality Control

We are also committed to food safety and follow strict guidelines to ensure that our products are free from harmful chemicals, additives, and contaminants.

Quality Assurance

At Maheshwari Food Product, we are committed to providing our customers with high-quality, nutritious, and safe food products. We believe that the quality of our products is of the utmost importance and is the foundation of our company.

We source our ingredients ensuring the freshest and highest quality products. Our team of skilled and experienced professionals carefully monitors every step of the production process, from sourcing ingredients to packaging, to ensure that our products meet the highest standards of quality and safety.

We also believe that our products should be delicious and reflect the flavors and traditions of Nepal. Our team of experienced professionals use traditional recipes to create authentic Nepalese taste that are sure to delight our customers.

We are dedicated to providing our customers with the best quality products and the best possible service. We strive to be a responsible company, committed to supporting and uplifting the local community and continuously improve our quality standards

We are committed to providing the best quality food products to our customers, and we are confident that you will be satisfied with our commitment to quality and safety in every product we offer.

Complain Handling (Customer Care)

Maheshwari Food Product takes customer complaints very seriously and has established a process for handling them effectively and efficiently. The following is the general process for handling customer complaints:

    Listen

    The first step in handling a customer complaint is to listen actively to the customer and understand their concerns.

    Acknowledge

    Acknowledge the customer’s complaint and validate their feelings. Let them know that their concerns are being heard and that the company takes their complaints seriously.

    Investigate

    Investigate the complaint by gathering information and asking follow-up questions to get a clear understanding of the issue.

    Resolve

    Once the issue has been fully understood, try to resolve the complaint as quickly as possible. This may involve providing an explanation of the company’s policies or procedures.

    Continuous Improvement

    Use the feedback from the complaint to identify and address any systemic issues that may have contributed to the problem. Use this information to improve products or services, and to prevent similar issues from arising in the future.

    Customer Care

    Maheshwari Food Product also has an established communication channel for customers to reach out to them, such as phone, email, social media and website contact form. They also have a feedback and suggestion form on their website for customers to submit their feedback and suggestions for improvement.